Terms of Service for TrufaMED Urgent Care

1.Introduction

Welcome to TrufaMED Urgent Care (“TrufaMED,” “we,” “our,” or “us”). These Terms of Service (“Terms”) apply to our website at trufamed.com, our online booking and patient portal at health.trufamed.com, our online registration page, the TrufaMED mobile app, and our SMS and email communications. By using any of them, you agree to these Terms. If you do not agree, please do not use them.

These Terms work together with our Privacy Policy and our Notice of Privacy Practices. Care you receive from us is also governed by the consent, intake, and financial forms you sign at the time of service. If those signed forms conflict with these Terms, the signed forms control for that service.

2.Emergencies and Medical Advice

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Our website, app, booking pages, and messaging channels are not monitored for emergencies and must not be used to report one.

Content on our website, in our emails, and in the app (including articles, service descriptions, and the Wellness Score) is general information. It is not medical advice, does not create a physician-patient relationship, and is not a substitute for an in-person or telehealth evaluation by one of our physicians or clinicians.

3.Consent to Treatment

By receiving medical services at TrufaMED Urgent Care, you consent to necessary medical treatment, including radiology examinations, laboratory testing, and other diagnostic procedures. Specific services, such as IV therapy, hyperbaric oxygen therapy, telehealth, and house calls, require their own written consent, which you complete before that service.

4.Release of Medical Information

You authorize TrufaMED Urgent Care to share medical records with mutually agreed-upon physicians or medical facilities as needed for your care. How we use and protect your health information is described in our Notice of Privacy Practices.

5.Agreement of Charges

You agree to pay all outstanding charges at the time of service or when billed. The clinic cannot guarantee insurance coverage; final benefit determination is made by your health plan. Some services, including labs and X-rays, may be subject to deductibles. Self-pay prices are published on our Self-Pay Pricing page and may change without notice; the price quoted to you at booking or check-in for a specific visit is the price for that visit.

6.Credit/Debit Card Authorization (For Insurance Patients)

TrufaMED Urgent Care files claims as a convenience. You authorize balance billing to a credit/debit card for patient responsibility amounts determined by your insurance carrier. Card information is stored and processed by Stripe, a PCI-compliant payment processor; we do not store full card numbers on our own systems. Your card will only be charged for outstanding balances after insurance processing.

7.Payment Policies & Fraud Prevention

By making payments, you agree to any terms set by your card issuer. Any attempts to dispute valid charges through false chargebacks may be considered fraud. TrufaMED Urgent Care may take legal action, including collection efforts, reporting to consumer agencies, or civil/criminal litigation for theft of services. False disputes will also result in the loss of credit/debit card and insurance privileges at our facilities.

8.Online Booking, Cancellations & No-Shows

Wellness services (IV therapy, injections, blood draws, hyperbaric oxygen therapy, telehealth, and house calls) are booked through our online booking page or with our team. Urgent care is walk-in.

• Card on file: a valid credit or debit card is required to hold any wellness booking. For in-clinic services the card is securely stored and not charged at booking. Your booking becomes final once your consent and intake forms are completed.
• Prepaid services: mobile (house-call) IV therapy and telehealth visits are paid in full when you book.
• Notice windows: to cancel or reschedule without a fee, give us at least this much notice before the appointment: hyperbaric oxygen therapy, 12 hours; in-clinic IV therapy, injections, blood draws, and telehealth visits, 4 hours; mobile (house-call) IV therapy, 24 hours. Call (305) 537-6396 to cancel or reschedule.
• Late cancellations, late reschedules, and no-shows: a visit cancelled or rescheduled inside its notice window, or missed without notice, is charged the full price of the booked service to the card on file. Prepaid services are not refunded if the visit is missed. Mobile IV therapy has one middle step: cancelled or rescheduled with 12 to 24 hours of notice, half the price is charged and the rest refunded; with less than 12 hours of notice, the full price is kept.
• Physician house calls: a physician house call is confirmed individually with our team and, once confirmed, is charged in full if cancelled or missed.
• Our changes: if we must reschedule or cancel a visit, we will contact you, and any prepaid amount for that visit is applied to the rescheduled visit or refunded.

9.Telehealth Visits

Telehealth visits are provided by physicians and clinicians licensed in Florida and are intended for patients located in Florida at the time of the visit. You complete a telehealth consent before the visit begins. Not every condition can be treated by video; if the clinician determines that an in-person evaluation is needed, they will tell you and direct you to our clinic or to emergency care.

10.Memberships & Packages

Concierge medicine memberships, urgent care access memberships, and multi-session packages (such as IV or hyperbaric packages) are each governed by the written membership agreement or package terms you sign or accept when you enroll. Those documents set the term, price, renewal, cancellation, and refund terms for that product and control over these Terms. Memberships do not renew automatically unless the agreement you signed says so.

11.Mobile Messaging and Communication Policy

TrufaMED Urgent Care may contact you via SMS and email for appointment reminders, billing notifications, and important healthcare updates. By providing your mobile number and email, you consent to receive these communications.

11.1Message Frequency

You may receive messages weekly or as needed, depending on your medical care and account status.

11.2Potential Costs

Standard message and data rates may apply as determined by your carrier. We are not responsible for any costs incurred by your mobile carrier related to our communications.

11.3Opt-In Consent

By providing your mobile number and email, you explicitly consent to receive SMS and email communications from us. This includes notifications related to appointments, billing, medical follow-ups, and other healthcare-related information.

11.4Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP. After replying STOP, you will receive a final message confirming your opt-out request and you will be removed from all systems within 24 hours. To opt out of email communications, use the “unsubscribe” link included in our emails. Opting out of communications may affect your ability to receive appointment reminders and other important updates.

11.5Privacy and Data Sharing

We do not share your mobile or email information with third parties for marketing purposes without your explicit consent. Your data is used solely for healthcare-related communications and necessary operational purposes. For full details, please review our Privacy Policy at: https://trufamed.com/privacy-policy/

12.Help & Assistance

If you need assistance regarding SMS or email communications, text HELP for support. Once you reply HELP, you will receive a text including our phone number, email address, and/or website and we will be able to assist you.

13.TrufaMED Mobile App

The TrufaMED mobile app (iOS and Android) is a private companion app for TrufaMED patients and members. Using it means you also agree to the following:

• Your account: provide accurate information and keep your login private. You are responsible for activity under your account. Tell us at once if you believe it has been used without your permission.
• One person per account: the app shows the records of the patient linked to the account. Do not use another person’s account or attempt to view another person’s records.
• Not for emergencies: messages sent through the app are not monitored continuously. Do not use the app to report an emergency or an urgent change in your condition; call us or call 911.
• Results and the Wellness Score: lab results shown in the app are the same results in your medical record and should be discussed with your clinician. The Wellness Score is calculated on your device from data you choose to share and is a general wellness indicator, not a diagnosis.
• App stores: the app is distributed through the Apple App Store and Google Play under their standard terms. Apple and Google are not responsible for the app or its content.
• Suspension: we may suspend or close app access for misuse, security reasons, or if you are no longer a patient. You can delete your app data at any time from Profile then Delete My Data; your clinical medical record at TrufaMED is retained as required by law.

14.Website Use & Intellectual Property

The text, images, logos, page designs, and other content on our website and in the app belong to TrufaMED or its licensors and are protected by copyright and trademark law. You may view and print pages for your personal, non-commercial use. You may not copy, republish, scrape, or use automated tools to collect our content without written permission, and you may not attempt to interfere with the security or operation of our website, portal, or app.

Our website links to third-party sites and services, including our booking, registration, and payment providers and social media. We do not control those sites, and their own terms and privacy policies apply when you use them.

15.Disclaimers & Limitation of Liability

Our website, portal, app, and electronic communications are provided “as is.” We work to keep them accurate and available but do not guarantee that they will be error-free, uninterrupted, or free of viruses, or that any information on them is complete or current. To the fullest extent permitted by Florida law, TrufaMED is not liable for indirect, incidental, or consequential damages arising from your use of, or inability to use, these online services.

These limitations apply to our online services and communications only. Nothing in these Terms limits our responsibility for the medical care we provide, or any right you have under Florida or federal law that cannot be waived by contract.

16.Governing Law

These Terms are governed by the laws of the State of Florida. Any dispute relating to these Terms or our online services will be brought in the state or federal courts located in Miami-Dade County, Florida, and you consent to the jurisdiction of those courts. If any part of these Terms is found unenforceable, the rest remains in effect.

17.Updates to Terms & Conditions

TrufaMED Urgent Care reserves the right to update these terms at any time. Changes are posted on this page with a new “Last updated” date. Continued use of our services constitutes acceptance of the revised terms.

18.Contact Information

For questions or concerns regarding these Terms and Conditions, please contact: