Services
A physician to
the guest’s room
Your guest stays in the suite. You stay out of the medical details.
What the desk actually does
When a guest tells you they are sick or hurt, you do not have to diagnose anything or find a clinic. Call us, give us four facts, and we take it from there. The guest is examined in the room, tested on the spot where testing helps, treated, and handed paperwork they can file with their own insurer at home.
What to say to a guest
Say this
- We work with a physician group that comes to the room. Shall I call them for you?
- The doctor examines you here, runs the tests that make sense, and treats you in the room where possible.
- The visit fee is published. Anything beyond the visit is quoted to you before the doctor is sent.
- You will get an itemized bill with codes so you can file a claim at home.
Leave this alone
- Do not guess at what is wrong with the guest. Take the symptoms down and pass them to us.
- Do not promise an arrival time other than the one we give you on the call.
- Do not tell a guest their insurance will pay. That is between the guest and their policy.
- Do not offer or accept anything in return for sending a guest. There is nothing to accept.
What we need from you
Guest name. Room number. A callback number. One line on what is wrong. If the guest speaks a language other than English, tell us which one.
What happens after you call
You call or send the form
(305) 537-6396 any hour, WhatsApp +1 (305) 842-9801, or your property’s private request link, issued at onboarding.
We confirm
For a Rapid Response request we confirm within about 30 minutes and tell your desk what to expect.
The physician arrives
Rapid Response, $1,600, puts the physician at the guest’s door within 4 hours of the request. Along the hotel corridor from Miami Beach to Sunny Isles, that is often within the hour. Same-day, $1,200, means the guest is seen by the end of that day. A request after 11 PM is handled at the after-hours rate, $2,500.
The guest keeps the record
An itemized superbill with codes, the visit note, and any prescription, handed over before the physician leaves.
The visit fee, set by how fast the guest needs to be seen
The guest is seen before the day is out. No clock time is promised.
Confirmed within about 30 minutes of your call.
The overnight rate. The phone is answered every hour of the night.
Visits booked well in advance are quoted on request. A cancelled or missed house call is charged the full visit fee.
What the fee covers, and what gets quoted first
Included in the visit fee
- The physician’s exam, history, and treatment plan
- Rapid strep, COVID-19, and flu tests
- Prescriptions written, with the first dose given in the room where that helps
- An itemized superbill and the visit note
- Plainclothes arrival on request
Quoted to the guest before dispatch
- RSV and mono rapid tests
- Urinalysis
- IV therapy, including hydration, anti-nausea, and pain control
- Point-of-care ultrasound
- Blood draw and send-out labs
- Wound care and sutures
Nothing on the right is added to a guest’s bill without the guest agreeing to the price first.
How the visit lands in your building
Six languages at the bedside
Spanish, Portuguese, Hebrew, Russian, French, and Creole are spoken across the clinical team. Name the language on the call and we will match the guest where we can.
Plainclothes on request
The physician can arrive without scrubs or a visible medical bag, so nothing reads as a medical call in your lobby, elevator, or corridor.
Paperwork the guest can use at home
The superbill carries diagnosis and procedure codes, which is what travel insurers ask for. Reimbursement still depends on the guest’s own policy, so neither of us should promise it.
When it is bigger than a room visit
Call 911 first for chest pain or pressure, stroke signs such as facial droop, slurred speech or sudden weakness, severe difficulty breathing, uncontrolled bleeding, a severe allergic reaction, loss of consciousness, or major trauma. An ambulance will always reach the room faster than a private physician, and a hospital can do things a suite cannot.
For everything below that line, our clinic at 9445 Harding Ave in Surfside is the step-up, 1.4 miles from Bal Harbour, with X-ray, an on-site lab, and ultrasound. The physician who saw your guest in the room makes the call and coordinates the handoff.
Referrals and staff care
We never pay for referrals and never accept them. No commissions, no gifts, no complimentary care for staff. Florida law forbids it and so do we.
If a property wants medical coverage for its own team, there is a legal way to do it, and it is arranged with the general manager.
How staff coverage worksSave these three
Call, any hour
(305) 537-6396
Answered 24 hours a day, holidays included.
+1 (305) 842-9801
Message from the desk or hand it to the guest.
Request form
trufamed.com/p/
Your property’s private request link, issued at onboarding.
Keep the guest in the room
One call from your desk and a physician is on the way. Rapid strep, COVID-19, and flu testing come with the visit.
In-room physician visits treat conditions that are not life-threatening. For a true emergency, call 911. Clinic hours are Monday to Friday 9 AM to 9 PM, Saturday 11 AM to 11 PM, and Sunday 12 PM to 8 PM. In-room physician visits run 24 hours a day, 7 days a week.
Notes from your physicians, every other week.
Seasonal health for South Florida, what we are seeing at the clinic, and the occasional thing worth knowing. No spam, and you can leave anytime.
TrufaMED, in your pocket.
Book urgent care, IV therapy, HBOT and telehealth, track your wellness, and reach your care team, all from the app.