Services
A hotel doctor
for your guests
A licensed physician reaches your guest’s room around the clock. Your desk makes one call.
What a hotel physician partner does for your property
TrufaMED sends a physician to the guest’s room, day or night. The physician examines the guest, runs rapid tests on the spot, treats what can be treated in the room, writes prescriptions, and documents the visit for the guest to keep. Your desk stays out of the medical details. The guest pays TrufaMED at our published price. The property is never billed a markup and never takes a share of the fee.
Written for the three people who own this decision
For hotel concierges
The words to use with a guest, what happens after you call, and what the guest walks away with.
Read the concierge pageFor general managers
Accreditation, physician credentials, published pricing, and what a flat monthly retainer covers if you want staff included.
Read the general manager pageFor directors of security
How an incident call runs, when we escalate, what documentation the guest receives, and what we will not do.
Read the security pageWhat to require from any in-room physician vendor
Run this list on us and on anyone else your property is considering. Every item can be produced in writing before a first guest is ever sent.
- A named roster of licensed clinicians with specialty and board certification, verifiable at flhealthsource.gov.
- Facility accreditation (we hold Joint Commission).
- A current certificate of malpractice insurance.
- Published guest pricing with cancellation and no-show terms in writing.
- No free or discounted services to hotel staff, and no referral payments in either direction (Florida s. 456.062 and s. 817.505).
- A Notice of Privacy Practices.
- A coded superbill for the guest, with no promise that an insurer will reimburse.
- A written response standard.
- An escalation path to a licensed facility with imaging and lab.
- No requirement that a guest sign a release or indemnity protecting the property before treatment.
How to reach us for a guest
Call, any hour
(305) 537-6396
The line is answered 24 hours a day, holidays included. Give us the guest’s name, room number, a callback number, and one line on what is wrong.
+1 (305) 842-9801
Message from the desk, or hand the number to the guest. This is the easiest route for international guests who would rather write than talk.
Your private request link
trufamed.com/p/
Every partner property gets its own request form, issued at onboarding. It takes about a minute to fill and lands with our dispatch team, so nothing sits in an inbox.
The physicians who take these calls
All five are licensed in Florida and listed at flhealthsource.gov. An MD is on shift every hour our clinic is open, and a physician leads every shift.
Board-certified general surgeon and Fellow of the American College of Surgeons. Sets the clinical protocols the house-call team works to.
Board-certified in emergency medicine. NPI 1457812273. Oversees quality, safety, and the documentation that travels with every visit.
Internal medicine, with a hospital and geriatric focus.
Internal medicine.
Family medicine, adults and children.
What hotel teams ask before they send us a guest
How fast can a physician reach a guest’s room?
A Rapid Response request is confirmed within about 30 minutes, and the physician is at the guest’s door within 4 hours of the request. Along the hotel corridor from Miami Beach to Sunny Isles, that is often within the hour. A same-day visit is seen by the end of that day. Requests after 11 PM are handled at the after-hours rate, and the phone is answered every hour of the night.
What does a visit cost?
The physician visit fee is set by how fast the guest needs to be seen. Rapid Response is $1,600, same-day is $1,200, and after 11 PM is $2,500. Rapid strep, COVID-19, and flu tests are included in that fee. Anything else, such as RSV or mono testing, urinalysis, IV therapy, ultrasound, send-out labs, or sutures, is quoted to the guest before the physician is dispatched. A cancelled or missed house call is charged the full visit fee.
Do you pay hotels or staff for referrals?
We never pay for referrals and never accept them. No commissions, no gifts, no complimentary care for staff. Florida law forbids it and so do we.
Can the visit be charged to the guest’s room?
The guest pays TrufaMED directly by card in most cases. If your property prefers to put the charge on the folio, we invoice the property for the same amount the guest would have paid, with nothing added and nothing kept back. We do not add anything for the pass-through.
What happens if a guest needs a hospital?
If a situation is life-threatening, call 911 first. Our physicians are not a substitute for emergency services. For everything short of that, our clinic at 9445 Harding Ave in Surfside is the step-up, with X-ray, an on-site lab, and ultrasound, and the physician who saw the guest coordinates the handoff.
Do your physicians speak the guest’s language?
Spanish, Portuguese, Hebrew, Russian, French, and Creole are spoken across the clinical team. Tell us the language when you call and we will match the guest where we can.
What does the guest receive after the visit?
An itemized superbill with diagnosis and procedure codes, which is what most travel insurers ask for, plus the visit note and any prescriptions. Whether the insurer pays is between the guest and their policy. We do not promise reimbursement.
How does a property get set up?
A 30-minute briefing with your concierge team, a printed card for the desk, and a private request link issued to your property. There is no contract to sign and no fee to the hotel for any of it.
One call, and a physician is on the way
Your desk keeps the guest in the room and out of a waiting area. Call (305) 537-6396 any hour, or message +1 (305) 842-9801 on WhatsApp.
TrufaMED in-room physician visits treat conditions that are not life-threatening. For chest pain, stroke symptoms, severe difficulty breathing, or major trauma, call 911. Clinic hours are Monday to Friday 9 AM to 9 PM, Saturday 11 AM to 11 PM, and Sunday 12 PM to 8 PM. In-room physician visits run 24 hours a day, 7 days a week.
Frequently asked questions
How fast can a physician reach a hotel guest's room in Miami?
A Rapid Response request is confirmed within about 30 minutes, and the physician is at the guest's door within 4 hours of the request. Along the hotel corridor from Miami Beach to Sunny Isles, that is often within the hour. A same-day visit is seen by the end of that day. Requests after 11 PM are handled at the after-hours rate, and the phone is answered every hour of the night.
What does a TrufaMED in-room physician visit cost?
The physician visit fee is set by how fast the guest needs to be seen. Rapid Response is $1,600, same-day is $1,200, and after 11 PM is $2,500. Rapid strep, COVID-19, and flu tests are included in that fee. Anything else is quoted to the guest before the physician is dispatched. A cancelled or missed house call is charged the full visit fee.
Do you pay hotels or hotel staff for referrals?
We never pay for referrals and never accept them. No commissions, no gifts, no complimentary care for staff. Florida law forbids it and so do we.
Can an in-room physician visit be charged to the guest's room?
The guest pays TrufaMED directly by card in most cases. If the property prefers to put the charge on the folio, we invoice the property for the same amount the guest would have paid, with nothing added and nothing kept back.
What happens if a hotel guest needs a hospital?
If a situation is life-threatening, call 911 first. For everything short of that, the TrufaMED clinic at 9445 Harding Ave in Surfside is the step-up, with X-ray, an on-site lab, and ultrasound, and the physician who saw the guest coordinates the handoff.
Do your physicians speak the guest's language?
Spanish, Portuguese, Hebrew, Russian, French, and Creole are spoken across the clinical team.
How does a hotel become a TrufaMED partner property?
A 30-minute briefing with the concierge team, a printed card for the desk, and a private request link issued to the property. There is no contract to sign and no fee to the hotel.
Notes from your physicians, every other week.
Seasonal health for South Florida, what we are seeing at the clinic, and the occasional thing worth knowing. No spam, and you can leave anytime.
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